FAQ
Frequently asked questions
Quick answers for businesses considering a machine and for anyone using one of ours.
Does it cost anything to get a vending machine?
No. For qualifying locations we provide the machine, installation, stocking and service at no cost to your business. [Confirm your qualification criteria.]
What areas do you serve?
We serve downtown Pittsburgh and the greater Pittsburgh metro area. If you are not sure whether you are in range, just ask.
What does my location need to qualify?
Typically, a well-lit area and enough space to fit a machine. We can do a site visit to confirm.
How often do you restock?
We restock at least once a week, and more often for busy machines, so favorites stay in stock.
What payment methods do the machines accept?
Our machines accept cash plus credit and debit cards, tap-to-pay, Apple Pay and Google Pay.
Can we choose what goes in the machine?
Yes. We build each location’s mix around what its people want, and we take product requests at any time.
Do you offer healthier options?
Yes. We carry protein bars, nuts, baked snacks, water and lower-sugar drinks alongside the classics.
The machine took my money but didn’t vend. What do I do?
Sorry about that! Submit a Refund Request from our Contact page with the machine location and what happened, and we will make it right.
The machine isn’t working. How do I report it?
Use the Machine Service form on our Contact page or call 412-532-9866. Please include the machine location and the ID on its sticker if you can.
Still have a question?
Call 412-532-9866 (YUMM) or email info@bridgecityvend.com.